Saul Karim Nassau
CUSTOMER EDUCATION & SUPPORT
Toronto, Ontario · 416-771-0382 · saulnassau@protonmail.com
seminarschools.com/saul/ · seminarschools.com/reviews/

PROFILE
Customer-facing educator and communicator skilled at listening, explaining unfamiliar material, resolving questions, guiding people through processes and creating clear support resources.

KEY SKILLS
• Customer and participant support
• Needs discovery
• Clear product and process explanation
• Issue resolution
• Onboarding and orientation
• Training materials
• Public-facing communication
• Workshop delivery
• Documentation
• Service recovery

SELECTED EXPERIENCE
General
• Full record General Paid, volunteer, educational, and independent work across the complete timeline.
• View full record → Research and assessment Research + Evaluation Questionnaires, mixed methods, program assessment, reporting, data quality, and community research.
• View evaluation record → Teaching and education Teaching + Education Classroom teaching, curriculum, assessment, scaffolding, teacher development, and multilingual learning.
Relevant Experience | Toronto · 2020, 2023
• Assistant Manager — Pizza Pizza, Toronto c.
• 2020–early 2023 Supervised front-counter and kitchen shifts
• supported scheduling, staff training and service flow.
Assistant Manager — Pizza Pizza, Toronto | Toronto · 2020, 2023
• 2020–early 2023 Supervised front-counter and kitchen shifts
• supported scheduling, staff training and service flow.
• Handled POS, cash and till control, customer concerns, opening and closing, and delivery coordination.
AODA Training | 2026
• Training in accessibility requirements and inclusive service under the Accessibility for Ontarians with Disabilities Act.
Toronto Arts and Public Events Resource (Polymythcal) | 2025–Present
• Developing resource that researches arts, humanities, educational, and civic events across Toronto.
• Work includes checking original sources, tracking changes, organizing listings, and improving information clarity and accessibility.
Founder, Project Manager and Translator, Independent Refugee Support Initiative | Feb 2014–Dec 2015
• Founded and led an independent refugee support and fundraising initiative.
• Raised more than $8,000 for food, water, legal assistance, and urgent needs, verified changing information, translated communications, and coordinated professionals and supporters across six countries.

TRAINING AND CERTIFICATIONS
• AODA Accessibility Standards training — June 2026
• Smart Serve — completed during Pizza Pizza employment (historical)
• Food Handler training — completed during Pizza Pizza employment (historical)
• Ontario Security Guard Licence — held during the COVID-19 period (historical)
• Bronze Cross and First Aid — completed at age 16 (historical)

LANGUAGES
• Farsi — advanced
• French — basic
• Mandarin — basic