Plans change. These are the terms that apply.
Cancel or reschedule for free up to 24 hours before a session.
Inside 24 hours, the session is not refundable, because the teacher held that time and could not fill it.
Each family may cancel late once per term with no penalty.
Forest Year students may cancel anytime.
Inside the 24 hour window
A cancellation inside 24 hours uses the session from your package, except for the one late cancellation included each term.
A missed session without notice uses the session.
A late teacher cancellation disrupts a student’s time.
Teachers have three free short-notice cancels per calendar month. After the three free cancels are used, additional short-notice teacher cancellations apply the credit rules below.
If a teacher cancels at least 48 hours before the session, the session is fully refunded to the student's package balance and rebooked at a mutually agreeable time. No additional credit applies.
If a teacher cancels less than 48 hours before the session, the student's package balance is refunded AND the next session gains 15 additional minutes as an apology for the disruption.
For major disruptions
If a teacher cancels less than 12 hours before, or fails to show up at all, the student's package balance is refunded AND the next session gains 25 additional minutes.
The same standards a teacher holds students to, the teacher holds themselves to.
The grace window is 15 minutes.
If a student arrives within 15 minutes of the scheduled start, the session runs as normal, just shorter.
After the grace window
After 15 minutes of silence, the session converts to a no-show.
Three no-shows in a calendar month places the student on academic probation.
Probation does not stop the student from booking sessions on a package they have already paid for. Probation does pause the ability to purchase a new package.
If the student finishes a probation month without further no-shows, probation auto-clears at month-end and package purchase returns to normal. If another no-show occurs during the probation month, probation extends another month.
How this works in practice
Academic probation gives the student space to finish their existing commitment before taking on more. Contact Saul directly when circumstances require immediate package renewal during probation.
Seminar work rests on the foundation built in earlier sessions.
Some courses are taught privately. Others are taught in a small seminar group.
Seminar courses require some foundation of one-on-one work first.
What the foundation looks like
The foundation is typically 20 to 40 sessions, depending on readiness.
The seminar is a later stage of the work, made possible by preparation.
Sessions run online by default. In person sessions are available in Toronto.
Sessions run online over Google Meet by default. Online courses receive a 5% discount per session.
In-person sessions are available in Toronto for an additional $5 per session.
Paper materials are only available with in-person sessions for an additional $5 per session.
Packages are paid upfront, and sessions are drawn from that balance.
Leizu sells packages, not individual sessions. The smallest package is three sessions. The largest is the year-long Forest or Seminar tier. Each package is paid in full at the time of booking.
Cancellations and no-shows draw from your package balance under the rules above. Sessions cancelled at least 24 hours before do not count against the package.
Refunds for unused sessions in a package are available within 14 days of the package start date. Beyond that, unused sessions remain available for one year from the start date.
Exact payment terms for the Forest year and Seminar year subscriptions are confirmed at consultation. Both have multiple payment-structure options.
Seminar eligibility rests on demonstrated readiness. Session count provides context.
The seminar tier costs half the per session rate of private instruction. It becomes available after 20 to 40 private sessions, with observable readiness setting the exact threshold within that range.
Observable readiness means a student can sustain engagement across a session without prompting, can discuss assigned texts independently and respond to other students' positions, and has developed the reading discipline that lets seminar work happen at the pace of group discussion. The 40 session auto flag reflects the point at which most students meet the readiness criteria. Below 40 sessions, the teacher applies judgment within the 20 to 40 session range.
Seminar work lets one session serve several students. The 50% per session discount reflects that structure while maintaining the same standard of instruction.
Leizu Academy abides with the Ontario Human Rights Code.
Admission, seminar eligibility, scholarship decisions, and all other aspects of the practice are administered without discrimination on the grounds protected by the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
If a student or parent believes a decision has been made on a discriminatory basis, the complaint process below applies.
Disputes are resolved in writing within fourteen days.
Raise complaints about teaching, billing, scheduling, eligibility, or any other part of the practice by emailing saulnassau@protonmail.com with the subject line beginning "Complaint."
A written response addressing the complaint is provided within fourteen days. If the response does not resolve the matter, the student or parent retains all rights under the Ontario Consumer Protection Act 2002 and may contact the Financial Services Regulatory Authority of Ontario, the Ontario Ministry of Public and Business Service Delivery, or another appropriate body. Nothing in these policies waives any right the student has under provincial or federal law.
Leizu Academy abides with the laws of Ontario and Canada.
The practice operates under the Ontario Consumer Protection Act 2002, the Ontario Human Rights Code, and the Personal Information Protection and Electronic Documents Act. These laws govern package sales, non discrimination, and the collection, storage, and use of student information.
Student information collected at consultation and during teaching is used only to deliver the service and is not sold or shared with third parties. Records are retained for the duration of the package plus seven years for tax purposes, after which they are destroyed. Students may request access to their own records or correction of inaccurate information at any time.