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Role-focused CV

Saul Karim Nassau

Customer Education & Support

Customer Education & Support

Customer-facing educator and communicator skilled at listening, explaining unfamiliar material, resolving questions, guiding people through processes and creating clear support resources.

Key Skills

Selected Experience

General

  • Full record General Paid, volunteer, educational, and independent work across the complete timeline.
  • View full record → Research and assessment Research + Evaluation Questionnaires, mixed methods, program assessment, reporting, data quality, and community research.
  • View evaluation record → Teaching and education Teaching + Education Classroom teaching, curriculum, assessment, scaffolding, teacher development, and multilingual learning.

Relevant Experience

Toronto · 2020, 2023

  • Assistant Manager — Pizza Pizza, Toronto c.
  • 2020–early 2023 Supervised front-counter and kitchen shifts
  • supported scheduling, staff training and service flow.

Assistant Manager — Pizza Pizza, Toronto

Toronto · 2020, 2023

  • 2020–early 2023 Supervised front-counter and kitchen shifts
  • supported scheduling, staff training and service flow.
  • Handled POS, cash and till control, customer concerns, opening and closing, and delivery coordination.

AODA Training

2026

  • Training in accessibility requirements and inclusive service under the Accessibility for Ontarians with Disabilities Act.

Toronto Arts and Public Events Resource (Polymythcal)

2025–Present

  • Developing resource that researches arts, humanities, educational, and civic events across Toronto.
  • Work includes checking original sources, tracking changes, organizing listings, and improving information clarity and accessibility.

Founder, Project Manager and Translator, Independent Refugee Support Initiative

Feb 2014–Dec 2015

  • Founded and led an independent refugee support and fundraising initiative.
  • Raised more than $8,000 for food, water, legal assistance, and urgent needs, verified changing information, translated communications, and coordinated professionals and supporters across six countries.

Training & Languages

AODA Accessibility Standards training — June 2026 · Farsi — advanced · French — basic · Mandarin — basic