Customer Education & Support
Customer-facing educator and communicator skilled at listening, explaining unfamiliar material, resolving questions, guiding people through processes and creating clear support resources.
Key Skills
- Customer and participant support
- Needs discovery
- Clear product and process explanation
- Issue resolution
- Onboarding and orientation
- Training materials
- Public-facing communication
- Workshop delivery
- Documentation
- Service recovery
Selected Experience
General
- Full record General Paid, volunteer, educational, and independent work across the complete timeline.
- View full record → Research and assessment Research + Evaluation Questionnaires, mixed methods, program assessment, reporting, data quality, and community research.
- View evaluation record → Teaching and education Teaching + Education Classroom teaching, curriculum, assessment, scaffolding, teacher development, and multilingual learning.
Relevant Experience
Toronto · 2020, 2023
- Assistant Manager — Pizza Pizza, Toronto c.
- 2020–early 2023 Supervised front-counter and kitchen shifts
- supported scheduling, staff training and service flow.
Assistant Manager — Pizza Pizza, Toronto
Toronto · 2020, 2023
- 2020–early 2023 Supervised front-counter and kitchen shifts
- supported scheduling, staff training and service flow.
- Handled POS, cash and till control, customer concerns, opening and closing, and delivery coordination.
AODA Training
2026
- Training in accessibility requirements and inclusive service under the Accessibility for Ontarians with Disabilities Act.
Toronto Arts and Public Events Resource (Polymythcal)
2025–Present
- Developing resource that researches arts, humanities, educational, and civic events across Toronto.
- Work includes checking original sources, tracking changes, organizing listings, and improving information clarity and accessibility.
Founder, Project Manager and Translator, Independent Refugee Support Initiative
Feb 2014–Dec 2015
- Founded and led an independent refugee support and fundraising initiative.
- Raised more than $8,000 for food, water, legal assistance, and urgent needs, verified changing information, translated communications, and coordinated professionals and supporters across six countries.
Training & Languages
AODA Accessibility Standards training — June 2026 · Farsi — advanced · French — basic · Mandarin — basic